Contact

Need Help?

Our support team is here for order questions, delivery updates, and anything else on your mind. Every message goes to a real person.

• Support email — support@snowplushies.com
• Answering — Mon–Fri, 9 to 5 ET
• Turnaround — under 24 hours on weekdays

Two Things That Help

• Your order number, plus the email it was placed under
• A photo, if your plushie arrived damaged or incorrect

Solved in a Snap

• Where's my order? The plushie tracker has the live answer
• Wrong plushie? Write within 12 hours and we'll try to trade it out before it ships
• Returns: everything's in the refund policy

Thanks for supporting us — three trees planted per purchase, and counting.